Terms & Conditions of Sale

Dido Import & Export Ltd. (“the Company”) supplies all goods and services strictly subject to the following Terms and Conditions of Sale. By placing an order, the purchaser (“the Customer”) acknowledges and agrees to be bound by these terms in their entirety.

1. General Provisions

1.1 These Terms and Conditions may be updated or amended by the Company at any time without prior notice. The Customer is responsible for consulting the latest version, available online, before entering into a transaction.
1.2 The Company operates exclusively on a business-to-business (B2B) basis. All orders are deemed commercial contracts. Transactions made by individuals are deemed to be undertaken in a business capacity and are not subject to consumer protection legislation, including the Distance Selling Regulations.
1.3 By placing an order, the Customer further confirms acceptance of the Company’s Privacy Policy.

2. Quotations and Prices

2.1 All quotations, whether written or verbal, are valid for a maximum of 30 days unless expressly withdrawn earlier by the Company.
2.2 Prices are subject to product availability. Should an item be out of stock, any replacement stock supplied may be subject to revised pricing.
2.3 Product specifications, descriptions, dimensions and weights provided by the Company are approximate and do not constitute contractual terms.
2.4 The Company reserves the right to alter product design, finish or specification without prior notice.

3. Payment Terms

3.1 Unless otherwise agreed in writing, payment must be made in full at the time of order. Where credit facilities are granted, payment shall be due no later than the last business day of the month following the invoice date.
3.2 In the event of non-payment by the due date, the Company reserves the right to:

• charge interest at 3.5% per annum above the prevailing base rate on all overdue sums;
• suspend or cancel any outstanding deliveries without liability;
• recover all costs of collection, including legal and administrative fees.
  3.3 The Customer shall have no right of set-off against any monies owed to the Company.
  3.4 Time of payment is of the essence. Persistent default may entitle the Company to terminate the contract and render all outstanding invoices immediately due and payable.

4. Delivery and Carriage

4.1 Free delivery applies only to orders exceeding £99.00 inclusive of VAT, subject to geographical surcharges.
4.2 Delivery is made to kerbside or doorstep only. The Customer is responsible for providing adequate resources to move goods beyond the delivery point.
4.3 Delivery times are estimates only and shall not form part of the contract. The Company accepts no liability for any loss or damage resulting from delay.
4.4 The Customer must inspect all goods immediately upon delivery. Claims for shortages, damages, incorrect items or other discrepancies must be submitted in writing within 24 hours of delivery. Claims for non-delivery must be submitted within 48 hours of dispatch. Photographic evidence may be required.
4.5 Where delivery is refused due to inadequate access or other reasons attributable to the Customer, the Company may apply a restocking fee of 25% of the net invoice value.

5. Title and Risk

5.1 Risk in the goods shall pass to the Customer upon delivery.
5.2 Title to the goods shall remain vested in the Company until payment has been received in full and cleared through the Company’s bank.
5.3 Until such payment is received, the Customer shall:

• hold the goods in trust for the Company as fiduciary bailee;
• insure the goods comprehensively against all risks;
• store the goods separately, clearly identifying them as Company property;
• permit the Company or its agents access, with or without vehicles, to repossess the goods in the event of default.

6. Cancellation by the Company

The Company reserves the right to cancel or suspend any order, without liability, where the Customer:

• fails to make payment by the due date;
• enters into insolvency, liquidation, administration, or creditor arrangements;
• breaches any of these Terms and Conditions;
• is otherwise unable to meet its contractual obligations.

7. Orders and Cancellations

7.1 The Customer is solely responsible for ensuring the accuracy of all orders submitted.
7.2 Once accepted, an order may not be cancelled without prior written consent from the Company. Where cancellation is permitted, the Customer shall indemnify the Company against all losses, including labour, materials, delivery and restocking charges (minimum 25%).

8. Returns

8.1 All sales are final. Goods are not sold on a trial basis.
8.2 Returns shall only be accepted with prior written authorisation and the issuance of a Returns Authorisation Number (RAN).
8.3 Requests for return must be made within 14 days of invoice date (excluding faulty goods).
8.4 Returned goods must be unused, in their original packaging, and in a saleable condition. The Customer bears all return costs.
8.5 Non-faulty returns may incur a restocking fee of 25% of the net invoice value.

9. Warranty

9.1 Goods may be supplied with a manufacturer’s warranty or a limited parts-only warranty, as specified at the time of sale.
9.2 Unless expressly stated, all warranties exclude labour and engineer costs.
9.3 Proof of professional installation may be required for warranty claims.
9.4 Ex-display, reconditioned, graded, or second-hand items are excluded from warranty.
9.5 Warranties are limited to the original purchaser and are non-transferable.
9.6 Specific exclusions include consumables, perishable items, damage caused by misuse, improper maintenance, incorrect installation, or adverse environmental conditions.

10. Engineer Call-Outs

10.1 Engineer call-outs require advance payment of a refundable deposit.
10.2 If a fault is deemed non-warranty, the Customer shall be liable for all engineer costs, travel expenses, and any parts used.
10.3 Additional charges may apply where access is denied, conditions are unsafe, or no fault is found.

11. Liability

11.1 To the fullest extent permitted by law, the Company excludes liability for indirect or consequential loss, including but not limited to loss of profit, revenue, or business.
11.2 Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury resulting from its negligence.

12. Force Majeure

The Company shall not be held liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, strikes, lockouts, fire, flood, war, supply shortages, or changes in legislation.

13. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer, superseding all prior negotiations, representations, or agreements. No variation shall be binding unless confirmed in writing by an authorised representative of the Company.

14. Other Conditions of Sale

14.1 By placing an order with the Company, the Customer shall be deemed to have accepted these Terms and Conditions in full. Any terms or conditions contained in correspondence, acknowledgements, receipts, acceptance forms, or any other documentation issued by the Customer shall not form part of the contract between the Company and the Customer.
14.2 For the avoidance of doubt, where products are specifically procured, stocked, or customised at the request of the Customer, no additional terms shall apply beyond those set out herein, and such arrangements shall remain strictly subject to these Terms and Conditions of Sale.

15. Governing Law and Jurisdiction

These Terms and all contracts between the Customer and Dido Import & Export Ltd. shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to submit to the exclusive jurisdiction of the English courts.